Privacy Policy

Last updated: 1 November 2026

Zentiro Entertainment Ltd ("Zentiro", "we", "our", "us") operates the website zentiro.pro and the Zentiro Gaming Lounge at 42 Courtenay Place, Te Aro, Wellington 6011, New Zealand. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number (when you contact us or sign up)
Payment information (processed securely via third-party providers)
Usage data (pages visited, time spent, device information)
CCTV footage within the venue for security purposes
Membership and booking records

2. How We Use Your Information

To provide and manage our gaming services
To process bookings and payments
To communicate with you about services, events, and promotions
To improve our website and services
To comply with legal obligations
For venue security and safety

3. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and for advertising purposes. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

4. Third-Party Services

We may use third-party services including Google Analytics, Google Ads, and payment processors. These services may collect information as described in their own privacy policies. We use Google Ads remarketing to show relevant advertisements to visitors who have previously visited our site.

5. Data Sharing

We do not sell your personal information. We may share data with: service providers who assist in operating our business; law enforcement when required by law; and professional advisers (accountants, lawyers).

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the Privacy Act 2020, you have the right to: access your personal information; request correction of inaccurate information; and request deletion of your information (subject to legal requirements).

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent. Children under 16 must be accompanied by an adult at the venue.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Privacy Officer
Zentiro Entertainment Ltd
42 Courtenay Place, Te Aro, Wellington 6011
Email: [email protected]
Phone: +64 4 971 2384

10. Complaints

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.