Refund Policy

Last updated: 1 November 2026

Walk-in Sessions & Day Passes

Walk-in sessions and day passes are non-refundable once the session has begun. If you experience a technical issue, we will provide an alternative station or credit the remaining time.

Monthly Memberships

• Cancel at any time with 7 days' notice before the next billing date
• No refunds for partial months
• Full refund within first 48 hours under the Consumer Guarantees Act 1993

Group Bookings & Events

• Full refund if cancelled more than 72 hours before the event
• 50% refund if cancelled 24–72 hours before
• No refund if cancelled less than 24 hours before

Consumer Guarantees Act 1993

Nothing in this policy affects your rights under the Consumer Guarantees Act 1993.

How to Request a Refund

Contact us at [email protected] or call +64 4 971 2384. We aim to process refunds within 5 business days.